RCS Down?

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I'm Helpful Level 2
I'm Helpful Level 2

RCS Down?

On Pixel 2 XL

 

I had RCS (Enhanced Messaging) enabled on Android Messages for a while but the last few days it's not working anymore. When I go into setting to try to enable it again it just says "Excuse the wait..." while it tries to enable but it never completes

 

Is the service down for Fido or is it just me?

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Message 1 of 18
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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: RCS Down?

i'm currently experiencing this same issue. it just lags on the excuse the wait. and after having 1 live chat session reconnecting while on the device, so i never had them try a network reset for my line. the second rep after switching to pc suggested i try here.

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Moderator
Moderator

Re: RCS Down?

Hey @Mysticone! Thanks for posting Smiley

 

What type of phone are you using? Can you let us know if your Operating System is up to date?


We also suggest deleting the Android Messages app and re-installing it.

 

Let us know how that goes!

 

 



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Message 12 of 18
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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: RCS Down?

i'm using the pixel 2. i've reset to factory, reset just network settings on phone, uninstalled updates for android messages since thats all i can do with it being my default app. to no avail.

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Moderator
Moderator

Re: RCS Down?

Looks like you've tried everything on your end, we'll take over from here Smiley


I'm sending you a PM so we can look into this further, see you there!



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I'm a Participant Level 3
I'm a Participant Level 3

Re: RCS Down?

I have a OnePlus 6t prior was using a 5t. At one point I had the option enabled. When I received my 6t I installed the latest Android messages and don't get the option for enhanced chat anymore .I've uninstalled and reinstalled . I have Android pie with Nov security update .Is there something on fidos end that is needed to get this enabled ?

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Former Moderator
Former Moderator

Re: RCS Down?

Hey @Aaaaq

 

That's odd as it should be working. 

 

Have you tried what Kenjuta posted above? Going into Settings > Advanced > Chat Features

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: RCS Down?

I don't have that option in the app itself. Like it is not enabled

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Moderator
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Re: RCS Down?

We'll take a closer look at your account in this case @Aaaaq!

 

I'm sending you a PM in order to get your info. See you there Smiley

 

 



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