Questions about cancelling the Internet Service

[Hankemeng]

Hi, I am trying to cancel my Fido Internet service because I'm outside of Canada and nobody is using the service. I tried to cancel it online but failed.

I cannot get back to Canada now because of COVID-19, so it will be a great waste to pay $75 monthly for my internet account. Is there any way to cancel it online or by phone?

[Hankemeng]

Hello @Hankemeng,

Welcome to the community!

Cancellation can not be done through any self-serve methods it can only be done by a representative you can contact customer service even from outside of the country through any of the available methods listed here.

You would also need to return the modem or you will be billed for it.

[KAPABLE-K · Accepted solution]

Hello @Hankemeng,

Welcome to the community!

Cancellation can not be done through any self-serve methods it can only be done by a representative you can contact customer service even from outside of the country through any of the available methods listed here.

You would also need to return the modem or you will be billed for it.

[Hankemeng]

Thank you! I will try these methods provided