Proving a cellphone is mine!

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I'm a Participant Level 2
I'm a Participant Level 2

Proving a cellphone is mine!

Hi!!

 

I always buy my Iphones in Fido. I recently upgraded my cell (iPhone 7) and would like to use it on vacations. The local operator is asking for the recipient that proof the cellular is mine. How can I access to that receipt? Where is my history? Can Fido provide me with a paper stating the cel is mine? Thanks

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Re: Proving a cellphone is mine!

Hello @nanasalazar

 

You can definitely use a Iphone 7 purchased with Fido while overseas.

 

For the receipt, this is normally provided at the time of the purchase.


Did you buy your phone from a store? Online? or by contacting the customer service?

 

 



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I'm a Participant Level 2
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Re: Proving a cellphone is mine!

I bought it in Fido, online. I have checked and I did not keep the receipts. How can I get them? 

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Re: Proving a cellphone is mine!

Hey nanasalazar, 

 

Thank you for confirming. In that case, you can contact us through our Social Media channels so we can assist you with it. We can also send you a PM here. Let us know what you prefer.

 

As for using your phone overseas with a local sim, is there any particular reason the local provider needs a proof?



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