Problem of temporary suspension

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I'm a Participant Level 2
I'm a Participant Level 2

Problem of temporary suspension

Hi, I have asked for temporary suspension for 4 months on April 29, and paid the suspension fee. However, I received May's bill that still asked me to pay the regular plan fee. Can someone help me out? Thanks

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Moderator
Moderator

Re: Problem of temporary suspension

Hello @LauraYu

 

In order to verify your bill with you, we will need access to your account.


You can reach a representative by contacting us through our channel here.


 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Problem of temporary suspension

Hi @FidoKenny 

The link you provided does not seem a right place. The Bitly website asks me info about “my product”to create my bitlink. I can't find any other info about fido. Sorry, it is my first time using this web, if I miss something, could you please point it out to me? Thanks 

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Former Moderator
Former Moderator

Re: Problem of temporary suspension

Sorry about the confusion, @LauraYu!

 

I have corrected the link in the post above. It will direct you to the correct page now. 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Problem of temporary suspension

Thanks @FidoAmanda 

I was wondering if there is a way to contact a representative except calling by phone. I am abroad already, and my fido account was also suspended. Can someone access my bill online and check what is going wrong?

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Former Moderator
Former Moderator

Re: Problem of temporary suspension

In that case, we'll send you a PM here and check that out together, 

 

You'll receive a PM soon!



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