Problem in changing plan or order phone online

Problem in changing plan or order phone online

Problem in changing plan or order phone online

I'm a Participant Level 2

Problem in changing plan or order phone online

I was gonna order a new phone and to change my plan online but the

“ This request cannot be processed online for prepaid account” keep on showing up. 

which is so frustrating for me coz all the phone lines  under my account is all in a monthly plan.

I already called Fido and they said they already fix it and just wait for 24 hours for it to take effect but until now it’s still not working.

1 REPLY 1
Moderator

Hey @ADaniel

 

That's pretty odd.  I'll send you a PM so we can take a look at this together.

 

Talk to you soon!