Problem in changing plan or order phone online

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I'm a Participant Level 2
I'm a Participant Level 2

Problem in changing plan or order phone online

I was gonna order a new phone and to change my plan online but the

“ This request cannot be processed online for prepaid account” keep on showing up. 

which is so frustrating for me coz all the phone lines  under my account is all in a monthly plan.

I already called Fido and they said they already fix it and just wait for 24 hours for it to take effect but until now it’s still not working.

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Re: Problem in changing plan or order phone online

Hey @ADaniel

 

That's pretty odd.  I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



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