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Privacy Breach and Request for Compensation

I'm a participant level 1
I'm a participant level 1

Subject: Urgent: Privacy Breach and Request for Compensation

Dear Fido Customer Service,

I hope this message reaches you promptly. I am writing to bring to your attention a serious concern regarding the privacy of my account information.

I recently discovered that my billing statements and payment confirmation emails were erroneously sent to an unauthorized email address. This breach has raised significant concerns about the security of my personal and financial data.

I understand that mistakes can occur, but the mishandling of sensitive information requires urgent attention. To compound matters, this incident has caused me considerable inconvenience and anxiety.

In light of this privacy breach, I kindly request compensation for the distress and inconvenience caused. I trust that Fido takes customer data security seriously and will not only rectify this situation promptly but also address the impact on my overall experience as a valued customer.

I appreciate your immediate attention to this matter and look forward to a swift resolution.

Thank you for your understanding.



Senior MVP Senior MVP
Senior MVP

Hello JD2019,


  Welcome to the community!


  Sorry to hear your bill notifications and payment confirmation emails were sent to an unauthorised email address. I understand the situation might be distressing. However, I'm not sure how much of your privacy was breached. The bill notification we receive does not contain the entirety of your bill. While the notification does include your name and bill total, the account information is not readily accessible. The notification does include a link to view your bill, however, you would need to log into your My Account before anyone can have access to any additional information. Given your login information would likely not be the same as the unauthorised email address, I don't think the recipient of those notifications would be able to access your account information (assuming the email address was valid and in use). I suspect the payment confirmation emails are also sparse in information.


  In the past, people have requested Fido send the actual bills via email rather than the bill notifications because they didn't want to have to log into their My Accounts to see the billing details. Fido has been reluctant to send the full bill via email because of privacy and security issues. So Fido does take customer security issues seriously.


 You should note that this is the community forum and not intended as a venue for customer services. If you wish to discuss the matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀