Prepaid text quota not refilling on My Account?

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I'm a Participant Level 3 ibbileyta
I'm a Participant Level 3

Prepaid text quota not refilling on My Account?

Hello! I've recently switched to the Prepaid $10 Talk and Text plan.

 

Just wanted to clarify how this works - $10.75 monthly fee was deducted from my balance a couple of days ago.

I waited a couple of days for the Usage Summary to update.

The Talk is at 50 (minus 1 used) minutes remaining. All good.

 

However, the Text still shows 0 remaining / 50 used. 

I thought both were supposed to replenish together whenever the new monthly fee is deducted? 

If not, how does the plan work?

 

Thanks for any clarification!

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Re: Prepaid text quota not refilling on My Account?

Ok, I sent a couple of texts today. They don't appear to have been charged against my balance, so the quota must have refilled behind the scenes. However, the display still has not updated and still says 0 texts remaining. Just something for the community/Fido to be aware of - thanks for the responses!

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Re: Prepaid text quota not refilling on My Account?

Hey @ibbileyta

 

Both your minutes and your plan should reset at the same time, so this seems like a display glitch.  Are you able to send text messages right now?

 

Keep us posted Smiley



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I'm a Participant Level 3 ibbileyta
I'm a Participant Level 3

Re: Prepaid text quota not refilling on My Account?

Thanks for the reply!

I haven't tested yet to see whether sending a text will make a deduction from the account, but good to know it's probably a display glitch. Right now, the display is unchanged at 0 texts remaining - I will check My Account again the next time I send a text Smiley

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Re: Prepaid text quota not refilling on My Account?

Awesome!  Let us know how it goes!



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I'm a Participant Level 3 ibbileyta
I'm a Participant Level 3
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Re: Prepaid text quota not refilling on My Account?

Ok, I sent a couple of texts today. They don't appear to have been charged against my balance, so the quota must have refilled behind the scenes. However, the display still has not updated and still says 0 texts remaining. Just something for the community/Fido to be aware of - thanks for the responses!

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Re: Prepaid text quota not refilling on My Account?

Thanks for the update @ibbileyta

 

Could you please confirm if it's the same on both fido.ca and on the app? 

 

 



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I'm a Participant Level 3 ibbileyta
I'm a Participant Level 3

Re: Prepaid text quota not refilling on My Account?

It's the same on fido.ca as accessed through mobile and desktop browsers. I don't have the Fido app - the website says it is not available to prepaid customers?

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Re: Prepaid text quota not refilling on My Account?

Hey @ibbileyta

 

You're right, the app is not available for prepaid customers.  Sorry about that!

 

Have you tried clearing your cache and deleting your cookies on your internet browser.  It should help with that.

 

Keep us posted Smiley



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