Prepaid plan is a bust

[Linda77]

I was a Fido customer for 20 years. They're service and customer service was the best until a few years ago. Nothing but issues with the customer service reps. I cancelled.

I still had a Fido phone and found I needed one just as a Pay as you go plan...$10 month. 

I activated it and found the next month, on the 1st, it was no longer activated even though the $10 monthly is paid.

I called and was assured the issue was fixed and would no longer happen.

Guess what everyone??? I has happened for the last 3 months. I have to get on the phone and spend an hour to get this fixed.

Today, I think I will cancel the service from this horrible, terrible company.

[FidoKenny]

Hello @Linda77 and welcome to the Community.

It's important on our end that you get a good experience with us. Based on what you explained here, it doesn't look like you received the best one.

I 'm glad that you shared this here on the forum, we will be happy to go over this with you to see what happened. We do want to keep you as a customer.

I'm sending you a PM now, talk to you soon.