Pre-paid web page a nightmare!

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I'm a Participant Level 1 eberhardbergler
I'm a Participant Level 1

Pre-paid web page a nightmare!

I have my phone - pre-paid - now for a few month and managed originally to set up payment. But last week they texted me they can't get payment. 

I tried to get into my account, and managed after talking with a few agents. None of them got my problem.

I can now sign in, with my email, but the moment I am in the name is replaced with a different one. I see an account of a person that had my number until January 2018. I did pay my account and it says on the page: we will email your invoice:  to the owner up to January.

What would help me if I had an email address for a manager of pre-paid! I don't do Twitter and such stuff!

Then I can send him or her screen shots of what I see

Thank you community

PS: I believe their database is totally screwed up!

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Pre-paid web page a nightmare!

Hey @eberhardbergler ,

 

Welcome to the Community. 

 

Thanks for bringing this to our attention. I'll send you a PM so we can look into this further. 

 

Talk to you soon.



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