This is overdue shout out but still deserving of one. It is impossible to find an actual customer service email address. Hence, I have to leave my praise here. I hope it gets to the right person.
To Management:
I chatted with Ashley on Nov 11, 2020
12:22:17 PM [Ashley] Fido Live ANSWERS™! Hello, my name is Ashley, I'll be more than happy to help you. I see that I’m chatting with Sharon. 
I just wanted to say, she was patient, courteous and needeless to say, helpful. She went the extra mile to ensure great customer service. Her manager should know her work ethic.
Thank you,
Sharon
Hey @SY1234AP
Thank you for the feedback! We're happy to read you had a great experience with Ashley 😁
I'll see what can be done on our side for this.
