Hello All,
I have run into an odd issue after porting out from Fido to Public Mobile last week Thursday. I noticed that I am not able to receive calls from Fido phone numbers. When they attempt to call me, it goes to this generic Fido voice messaging center message. I have confirmed that I can make outgoing calls to everyone including Fido. Also I can receive calls from land line and mobile numbers from other providers such as Telus.
In terms of the port out process everything went fine as I approve the SMS message from Fido to port out. I also got the confirmation from Fido that the port out was successful. I have called both port out teams and they have confirmed that the port out went successfully.
Could someone from Fido help support me with this issue? Seems odd that Public Mobile is rerouting me to a Fido voicemail. I would guess that Fido is the one rerouting calls to my number since it is only for Fido customers.
Thanks
