Ported from Freedom

[iKatz]

Hi, I just ported my number from Freedom instore last night. The agent said I will get an email regarding my account and the transaction. Still to this morning, I still haven't received an email which is why I can't log into the App/site without an account number. I did the chat and asked but the person couldn't help me because she said 3 accounts were closed under my name and that there isn't any account open. My phone was working fine when I left the store. But after I got home and did the chat. I couldnt make or receive calls/texts. When I try to make a call, it would automatically end the call. I used the same email that I closed my old fido account a few years ago to register my new ported number. Was I suppose to use a new email? Could this be the issue? I will drop by the store after work. But I wanted to see if I can get any answers here. Thanks.

[KAPABLE-K]

Hello @iKatz,

Welcome to the community!

The email should be an issue, did you check your spam/junk folder in case? It could also be that since you had an account with Fido before they might try to reopen that account, I would suggest you call customer service directly as I find they have better access and information or you can visit the store as planned and have them look into it.

[iKatz]

Yes, I checked junk/spam, there's no email. I'm not sure if the agent entered my email correctly. But the issue that I'm also having is not able to make and receive calls. It would automatically end the call when I try to make one. It was working when I left the store. But when I got home, I did the chat asking about my account but had no help, suddenly my phone couldn't make or receive calls. I can't even call 611 from my phone. Thanks for your reply. I will go to the store after work and hopefully they can fix this otherwise I will try to call customer service.