Poor service after payment made to old account

Poor service after payment made to old account

Poor service after payment made to old account

Daisy7
I'm a Participant Level 1

Poor service after payment made to old account

I was retained by Fido in Jan2021.

My bill was sent on Jan 26 2021.

I made a payment of $109.81 however it was applied on old account this happened while I was speaking with a customer service agent.

She changed my account details and said will make case for credit dept and payment will be applied to new account number 

I made payment approximately 10 days prior to my due date.(Feb9 2021)

I m only getting a run around from these people and no solution.

Credit dept keeps making cases and customer service agents are rude.

Till date no solution I'm being bounced back and forth.

Fido really doesn't care for their new/retained clients.

 

Very upset with the kind of service they provide

1 REPLY 1
FidoSaira
Moderator

Hey @Daisy7

 

I am sorry to learn your experience has not been a positive one with us and that's simply not what we want it to be! If a ticket for a payment transfer was opened, it would typically have been treated within 6 business days.

 

You can send reach us through these channels, or if you prefer, we can send you a private message on the Community to look into it. Let us know! 😊