cancel
Showing results for 
Search instead for 
Did you mean: 

Poor customer service

fidocom
I'm a Participant Level 1
I'm a Participant Level 1

I am with Fido for more than 10 years, I have to say n general the customer service department has been really helpful. However, recently I have internet issues, the speed is really slow. I cannot even send iMessage. I cannot use my data at all. I called many times. They made so many promises, none of them was happened. Sometime the customer service representative just hang up the phone without calling back. When I want to make a complaint, they told me go to CRTC. When I want talk to the supervisor, they refuse to take the call. So after calling many many times. Issue was not solved, still have slow internet speed. I seriously consider to change another provider. I cannot imagine such bad service. If you cannot solve the issue, just being honest, do not make the promise which cannot keep. 

1 REPLY 1

FidoNajat
Moderator
Moderator

Hey @fidocom! We're sorry to read about your experience with our customer service. That's certainly not the way we want you to feel!
You can contact us through one of our channels and we'll be happy to help you.