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Plan upgraded without my knowledge and approval.

I'm a Participant Level 2
I'm a Participant Level 2

I got my plan upgraded automatically from $60 to $110 without my knowledge and approval. i only realized it with it hit my credit card.  

took a lot of time to get it waived but did not get the answer why and how it happened ? could be system issue. Is that happened to any one else ? 


This has shaken my trust on Fido and surely not a good customer experience. 



Former Moderator
Former Moderator

Hey @nasirdec


Thanks for posting Smiley 


I can totally understand your concern regarding this change done on your account without your knowledge. 


That is definitely not the kind of experience we want our customers to have. 


I'll be sending you a PM shortly so we can take a closer look at everything together! 


Talk to you soon!