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Phone upgrade

I'm a participant level 1
I'm a participant level 1

I upgraded my phone on September 28 over the phone and have not received anything yet. I called to inquire, but could not stay on hold for 30 minutes, and the lady was not able to call me back because she was inbound-whatever that means. If I don't receive phone and there is no changes to my bill saying that I upgraded my phone is it worth the hassle to pursue any further?


Former Moderator
Former Moderator

Hey @angelacollins,


That's pretty odd. If you don't want to wait on the phone, you can contact us using any of the other options you'll find here.