August 2022
Hi, I placed an order for iPhone 11 pro on July 19, but I'm still waiting for the phone to arrive. I've talked to your representatives 4 times and they have said it was back ordered but it would come soon, but it never arrived. How much longer do I have to wait for the phone?
September 2022
Hello @YKim1,
Welcome to the community!
When a device is back-ordered Fido will try to get it to you as fast as possible but the time frame can vary as it depends on stock from the supplier.
October 2022
Hello, I still haven't received the phone upgrade order that I placed on July 19. It's too delayed.
October 2022
Hey @YKim1,
I'm sorry to hear you didn't receive your device yet.
If you've ordered a device in high demand, it's possible there may be a delay in delivering your order.
Keep in mind, you'll receive an email with a tracking number once it's been sent out!
You can reach our customer service channels here to double-check the status of your order, too.
Have a good one.
October 2022
I'm wondering how Fido is still selling the same phone I ordered at a higher price. Is it supposed to be First come first serve base? The phone I ordered is IPhone 11 pro.
October 2022
Hey @YKim1,
We'll be happy to go over the situation with you.
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line
- Via live chat on Fido.ca
- By writing us a private message on our social networks (Facebook, Twitter or Instagram).
Hope to talk to you soon.