Showing results for 
Search instead for 
Did you mean: 

Phone Shop is not working after Login!

I'm a participant level 1
I'm a participant level 1

It's been couple of months that I am trying to use to upgrade my phone and it's not working. After opening Phone Shop and Login the page is loading and loading for couple of minutes and then gives and error "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)"

Tried different browser, clearing cach and coockies, even different computers and still nothing. Phone Shop is working totally while I am sign out but after login for upgrading it's giving the same error over and over.


Former Moderator
Former Moderator

Hey Babak3,


Welcome to the community.


That is definitely something we want to look into for you. Have you had a chance to reach out to us as suggested on the message you receive. 


You can contact us here. We'll be glad to check. 


Thank you.