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Phone Delivery via UPS

I'm a Participant Level 1
I'm a Participant Level 1

The UPS delivery came but they did not leave the package because my landlord cannot speak English and understand very little. I checked the tracking and it says “The company or receiver name is incorrect. We're working to contact the receiver for information.” They did not left any notice paper to my landlord. The information is correct, just miscommunication.



Hey @ragnaboy831 !

Welcome to the Community and thanks for sharing your experience with us. I'm sad to hear you haven't been able to get your phone when they delivered it at your door. We really appreciate your feedback. 


Have you been able to get a hold of them? I would recommend to contact them directly for any concerns or questions you may have regarding the way they handled your package. We really hope you're able to get your device ASAP. 


You may find their contact info here if needed. 

You can always reach out to us here as well if you need assistance with your new phone.