Phone Bill

[Ilse]

Hello, I paid two times and i can't find de bill that I paid in my account. Now I have to pay 90 instead of 45.

***Edited to add labels***

[FidoRachel]

Hey @Ilse, 

Are you able to see if the bill was printed before we received your payment? 

It's also possible that we didn't receive your second payment yet. If you make a payment with online banking for example, it can take up to 5 days for us to receive it.