Payed phone bill twice after I got an error message but money has still been transacted! Help!

Payed phone bill twice after I got an error message but money has still been transacted! Help!

Payed phone bill twice after I got an error message but money has still been transacted! Help!

Awais1
I'm a Participant Level 1

Payed phone bill twice after I got an error message but money has still been transacted! Help!

So I was paying my $52 phone bill for the month through Interac online with RBC like I always do. But in the last step I got an error message saying that it could not work. So I tried again and I got the same result. But then I checked my bank account and both payments had indeed been transacted!? So I've made a double payment and the money hasn't even reached Fido. What's gone wrong? How can I fix this. Please help!! 

 

EDIT: Nevermind, thankfully after like 30mins, the lost money has been automatically deposited into my account. Not sure how to delete this thread.

1 REPLY 1
FidoMaria
Former Moderator

Hi @Awais1 & welcome to the Community!

 

I'm glad that this got resolved. Smiley For future reference, if the money hasn't yet reached Fido, your best bet is to contact your bank.

 

Cheers!