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Over usage of data?

Bomi1
I'm a Participant Level 2
I'm a Participant Level 2

Hello!

I got a message about over usage of data, reached $50.00, however I don’t exceed my data limit. Customer call service stuff confirmed that I had 5G left and nothing to pay one week ago.

Since l changed my plan, I have some problems about data. I called several time to Fido to fix it, but still same situation. 

Please check my plan again and confirm that I don’t need to pay this extra $50.00 for over data with my new 10 G data plan.

 

1 REPLY 1

FidoRachel
Former Moderator
Former Moderator

Hi @Bomi1,

 

We'll be happy to help! 

 

Since this is specific to your account, we'll have to move to private right away. You'll receive a message in a moment. 

 

For any account related inquires, you can always reach out directly on Facebook or Twitter.