I've been able to connect to their chat agent once a while ago, and I've expressed that I want to cancel my account. They asked me to wait as they'll connect me to retention agents, and then after waiting they said they're closed after 8. Fine, afterwards, I can't even get in touch with them over chat, it literally said try again later since the morning, if they can't help customers which I'm seeing is a general trend throughout the company than what's the point? I've reconfirmed during my initial chat with the agent that they know that I'm no longer continuing with Fido, and I do not wish to be charged again. Tomorrow, billing resets, and I hope I don't have to pay a single penny more. Please look into this.
