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Order confirmation adding a line not received

afred123
I'm a Participant Level 1
I'm a Participant Level 1

Hi, 
I wanted to add a second line Tuesday night but didn't get to the confirmation page so I tried again. I thought the website was broken in some way. 

The next day my account got suspended so I contacted fido to unblock it and re-placed my order. 

Now it's another Monday but I still got any information concerning my order. Could you please help me?  

 

Thanks

Also, I want to say no confirmation message after placing orders is quite confusing to clients. 

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there afred123, 

 

The purpose of the Fido Community is for customers to share tips and information with each other, however, your situation seems to be quite account specific. As such, it's probably best if you contacted our service team directly: https://www.fido.ca/consumer/contact-us