Online phone upgrade doesn't work

[Sayani21]

The "Continue to shipping address" button doesn't work while ordering a phone upgrade! A pop-up says "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)". Want to save the setup service fee! Is there a way? Checked with chrome and safari, neither works! Is the service suspended for COVID-19? Please help.

[FidoAnthony]

Hey @Sayani21,

That definitely sounds odd. You shouldn't have any trouble as we currently don't have any issues with our website. 

Are you still having trouble with completing the purchase? If so, do you have a screenshot of the error message you're receiving? 

Let us know! 

[Sayani21]

Hello @FidoAnthony 

Thanks for the follow up. Actually I tried again few hours later and have successfully placed my order.

Thanks for the prompt reply!