Online phone upgrade doesn't work

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Online phone upgrade doesn't work

The "Continue to shipping address" button doesn't work while ordering a phone upgrade! A pop-up says "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)". Want to save the setup service fee! Is there a way? Checked with chrome and safari, neither works! Is the service suspended for COVID-19? Please help.

Flag this to a Moderator
Message 1 of 3
293 Views
Highlighted
Moderator
Moderator

Re: Online phone upgrade doesn't work

Hey @Sayani21,

 

That definitely sounds odd. You shouldn't have any trouble as we currently don't have any issues with our website. 

 

Are you still having trouble with completing the purchase? If so, do you have a screenshot of the error message you're receiving? 

 

Let us know! 

 



Flag this to a Moderator
Message 2 of 3
264 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Online phone upgrade doesn't work

Hello @FidoAnthony 

 

Thanks for the follow up. Actually I tried again few hours later and have successfully placed my order.

 

Thanks for the prompt reply!

Flag this to a Moderator
Message 3 of 3
256 Views