Not receiving all text messages after changing my plan

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I'm a Participant Level 1
I'm a Participant Level 1

Not receiving all text messages after changing my plan

I recently changed my plan to FIDO PULSE 5GB - BYOP, and for some reason I can no longer receive any text messages. I checked my account information online and it says N/A for TEXT which is obviously not right. I'm pretty sure the plan comes with unlimited text messaging, so it is a mystery to me why it does not work. Already tried restarting my phone and that does not work. I believe it has something to do with my account, not my phone. Any ideas what went wrong?

 

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Re: Not receiving all text messages after changing my plan

Hey Jyo! 

 

Welcome to the Community Smiley 

 

That's definitely odd. Are you getting an error message when you send a text message? 

 

As for your online account it might show N/A on text messages used/left since the messages are unlimited. 



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