cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving all text messages after changing my plan

Jyo
I'm a participant level 1
I'm a participant level 1

I recently changed my plan to FIDO PULSE 5GB - BYOP, and for some reason I can no longer receive any text messages. I checked my account information online and it says N/A for TEXT which is obviously not right. I'm pretty sure the plan comes with unlimited text messaging, so it is a mystery to me why it does not work. Already tried restarting my phone and that does not work. I believe it has something to do with my account, not my phone. Any ideas what went wrong?

 

***Edited to add labels***

1 REPLY 1

FidoPamela
Former Moderator
Former Moderator

Hey Jyo! 

 

Welcome to the Community Smiley 

 

That's definitely odd. Are you getting an error message when you send a text message? 

 

As for your online account it might show N/A on text messages used/left since the messages are unlimited.