Hello Xtreme42,
Welcome to the community!
Sorry to hear your first bill is not what you expected. However, are you aware first bills are often more than regular monthly bills?
Your billing cycle is set based on when you activated your line (see here). It generally starts a few days after you activated services. As well, for any given billing cycle, you are charged the upcoming monthly fees as well as any overages you might have incurred during your previous month. So you are charged in advance for your monthly plan plus any usage above your allotments previous month. Since most billing cycles start within a few days after activation, first bills usually include the upcoming monthly fees as well as prorated charges for the few days before your billing cycle started.
In addition, your first bill would also include any activation or set-up fees. I believe the current set-up fee is $60 (see Fido.ca). If you had assistance with activating your line (ie in-store or customer service online), the set-up fee would apply (unless specified promotion to waive fee).
You should note that this forum is community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. I understand you may have already attemted to contact them. However, if you would like to discuss your bill, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
