I am a student and in the month of September, I purchased a Fido mobile sim from a Sales Agent in the Eaton Centre, Toronto.
At the time of purchase, the Sales Agent informed me that because of a student discount, I would only have to pay $40/month instead of $45/month. Moreover, he stated that the setup fee of $60 would also be waived. He said that I would need to link my bank account for auto payment and then the setup fees would be waived.
However, now I have received my bill and none of the discounts he talked about have been applied. I tried contacting customer service through live chat and after waiting for more than 3 hours the person asked me to go back to Eaton Centre and get proof of the Sales Agent saying that. This is very strange.
I sincerely request you to please sort this out as soon as possible. It is unfair, as a student, to get charged an amount that exceeds the amount stated originally, by such a huge margin.
Thank you so much.
