New transferred account not showing

[shiraz1]

All of our 4 mobile numbers were in 1 account, I just recently had those split into 2 different accounts (transfer of responsibility). However even though I've received account change confirmation email from Fido, those 4 numbers still showing in the old account & nothing on new account. How to fix this? Thanks 

[FidoKenny]

Hello @shiraz1 and welcome to the Community

I can understand why you would be concerned about this. Just a couple questions to better understand what's going on:

1- For your original account that used to have the 4 phone numbers, are you using your email or your phone number as a username to sign into Fido.ca?

2- Was the transfer of the 2 phone numbers done today?

Let me know.

[FidoClaudia]

Hey @shiraz1,

Were you able to sort this out? Let us know!