New plan details?

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I'm a Contributor Level 1 lewis
I'm a Contributor Level 1

New plan details?

How do I look up the details of a new plan I agreed to (effective later in August)?  The description on "My Account" page doesn't seem to be complete.  I would prefer something in writing.

 

Thanks

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Re: New plan details?

Hi 

 

 

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I'm an Expert Level 2
I'm an Expert Level 2

Re: New plan details?

im pretty sure you got a print out of the new plan details from the fido store, no? i always keep those papers they give me.
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I'm Qualified Level 3
I'm Qualified Level 3

Re: New plan details?

I know what you're refering to Lewis, I just changed my plan to one of the new plans that came out this morning. 15 minutes after getting off the phone with a customer service rep, in My Account on Fido.ca under Plan on the left, it said my current plan then "New Plan...Effective on XX/XX/2011." She also told me I will receive a text message when the plan 'kicks in'.

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I'm an Expert Level 2
I'm an Expert Level 2

Re: New plan details?

oh i am guessing you guys did not go into the store you phoned into customer service? that would explain why u didnt get a print out

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I'm Qualified Level 3
I'm Qualified Level 3

Re: New plan details?

In addition, I just received an account change confirmation email message from Fido a couple of hours after I phone CS. The PDF has a detailed log of the new changes Lewis.

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I'm a Contributor Level 1 lewis
I'm a Contributor Level 1

Re: New plan details?

I just contacted a Fido CS and I will get a e-mail the day my new plan starts.

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I'm an Expert Level 2
I'm an Expert Level 2

Re: New plan details?

In todays day and age, its the customers responsibility to get a confirmation of any transactions or changes on their account.

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Fido Employee fidoOlivier
Fido Employee
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Re: New plan details?

Hi 

 

 



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