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New phone won't connect

I'm a Participant Level 1
I'm a Participant Level 1

Just got a new phone and updated sim card. Now I have no network. Support has been awful.


Former Moderator
Former Moderator

Hey @Edv2003!


Hope you're enjoying your new phone, let's figure out what's going on with the network so that you can use all features Smiley


Did you activate the new SIM via and get a confirmation it was done successfully?


Also, have you tried restarting the device?


Let us know and we'll go from there. We may have to send you a PM in order to take a closer look.