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New customer - 15$ credit not visible

akhilm5
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

I ported to Fido couple of days back via Best buy offering 15$ credit for 24 months , leading to 25$ per month.  However,  I don't see it anywhere applied in my fido account. Customer care is never reachable and not even live chat... Is anyone on the same boat, and any suggestions please?

Cheers,

Akhil

 

2 REPLIES 2

hengover
I'm a Participant Level 1
I'm a Participant Level 1

hello, look in your contract you should have two codes. 

 

You will see the rebate in your next billing. 

akhilm5
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I see only 1 code in my contract. In my current bill,I notice 50$ activation fee also applied, though was informed by BB agent that no activation fee shall be levied.

 

Is fido customer service so bad- no live chat  available all the time, and long wait times on call - tryingfrom last 4 days, no luck !!!!