New cell number is to be set under old account

[RubyWhy]

Hi there,

My email address is linked to my cancelled old number. Now I'm setting up the account info for my new numbe , but I can't link it to the same email address anymore. Is there a way to resolve this issue? Thanks!

Best,

[Original_Lucy · Accepted solution]

Hi there @RubyWhy , I think your best option is to contact fido at *611 and have a customer service representative update your account with your new information for you. You can also use live chat on fido.ca or reach out on social media via Twitter or Facebook. The forum doesn't have the capability to access any account information, we're here to hopefully answer questions for other fido community members. Have a great weekend and come back soon,  regards OL