New activation fees

[Yuliia1]

I am Ukrainian, I arrived in Canada on 09/27/23. At the airport they connected me to a Fido number with a tariff plan for $45 per month. On October 1, an invoice will be sent for $120. This is almost 3 times more than the amount that the seller announced in the monthly payment. Billed for $60 to connect even though he didn't ask if I needed it. I could insert the SIM card myself and reboot the phone. How can I find out why, without my knowledge and consent, they are adding services to me and billing me for them? I don't agree with this

[lisaOttawa]

although i am a 13 year+   customer I still had to pay the 60$ activiation fee. isnt it ridiculous???? I called FIDO (not easy as i had to request a cal back 2 days later). they reduced it to 30$. Still not impressed.  what is "activitaion"? A  click on  a key board?  Sorry you were greeted in Canada by such a high  phone fee   -SLAVA UKRAINI !! HEROYAM SLAVA- 

[FidoKenny]

Hell Yuliia.

I'm sorry to hear about your experience. The Setup Service Fee is one-time fee that applies to new activations, bring your own device, and device upgrades. The fee will be charged for each line that has been activated or upgraded.

You can save on the setup fee by upgrading or activating your line on Fido.ca

To go over what was discussed with you, you will need to contact our customer service. You can easily find all the ways to reach us here.