New account cancelled and no shipping update?

[stephensevelyn7]

I just bought a new phone and plan with Fido on November 28th and made my first account. I went to check on the order status today (Dec 1st) and I see that my account has been cancelled (I did not do this) and there is no tracking update for the phone I bought. I put down a $500 deposit that I see is pending to be removed from my bank account. I can't get through to support because it's Sunday. Does anyone have any information about this? 

[FidoAnthony]

Hey @stephensevelyn7 

We can definitely take a look to see what happened! Feel free to contact us via our channels here 

You also have the option to contact us va social media on Facebook, X, and Instagram.

We hope to chat/talk with you soon!

[stephensevelyn7]

Hi Anthony,

I was told to contact someone named G in the fraud department. I've left two voicemails no call back all week