I went to my local Fido store to take advantage of the Black friday plans that were being offered. During the sign up, I had to contact the validation office to unlock my termporary locked account. Afterwards, the representative was able to complete the activation. They sent me a text to port over my number. I replied "Yes". They completed the paperwork, handed me my SIM card and I was on my way.
My device is a Galaxy S21 Ultra that is unlocked. I've had both Rogers and Koodo services on this phone.
Upon inserting the SIM card, I don't have any data or mobile signal. Under 'SIM manager', I don't have a number assigned to the sim card. Not even a temporary one. My old SIM card with Koodo is no longer active and Koodo has already emailed me a confirmation of cancellation of service. However, when I insert it, it still shows my number on it. I believe the port hasn't been complete. It's been 2 hours since it was supposed activated by the Fido agent. I'm fine with waiting for the port but I don't even have a temporary number. I can't use my phone at all at the moment other than WiFi.
Business hours are now closed so I will try and contact support tomorrow if I'm still having this issue.
