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Need help to remove Fido protection plan ($11)

I'm a Participant Level 1
I'm a Participant Level 1

Hi there guys, anyone know if I can stop the protection plan? to be honest the clerk at the fido stall where I got my Lg g5 said that I can take it off whenever I want on their website but I a having problems to get rid of it. Thank you so much!




I'm a Participant Level 1
I'm a Participant Level 1



Is it possible NOW (a month later after the last post)to remove the device protection plan from my account online? I searched everywhere on the website and can't find any way to do it. Last w-e I went to a Fido booth in a mall and was told that the only way to do it was online in my account. Now I'm sarting to feel like I'm being played with... help please!!!

Hey @mylouchou!


At the moment add-ons can only be removed by contacting customer care


If you prefer, we can also send you a PM right here on the Community so we can help with that! Let us know Smiley



I'm a Participant Level 1
I'm a Participant Level 1

i tried to remove this add-on of 9/mon, but it still remained during checking out. Could anyone help me to solve this problem?

Thanks a lot!

Hey @Simona3


Welcome to the Community! 


We moved your post to this thread as it deals with a similar topic.


You can find the answer to your question in the Accepted Solution.


Keep us posted if you still need help with this. 

Former Moderator
Former Moderator

Hey @Christian6


Welcome to the Community!


It's not possible at the moment to remove your Fido Device Protection directly on, but we can definitely help you with that! Smiley


I'll send you a PM on here so we can do that together.