NOT KNOWING WHEN THE OFFER WAS ENDING

[ps0005]

So the thing is when fido has new offer for us they keep on sending emails and text and also pop ups on the account window but when it comes to an offer that ends soon they just add a small line on the bill which usually customer dont see. My international minitues ends and i dont know it was written on bill but no email or text remainder, i seems like big companies make their customer fool .

[KAPABLE-K · Accepted solution]

Hello @ps0005,

When it comes to marketing and offers vendors will use different methods to get those offers to our attention, this is marketing.

When it comes to payments and the services we have, changes are always relayed to us on our invoice and it sounds like you are already aware of this. The provider did their part in providing us with the service and our invoice, it is our responsibility to go over our monthly invoice.