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My first billing is $97, it should be $50 of BYOP Plan that I registereded

I'm a Participant Level 1
I'm a Participant Level 1


I just registered BYOP plan 2GB with $50 monthly fee on July 24th from your counter in Best Buy store at Eaton Center, Toronto.

My first billing that is due on 21 Aug'19 shows that it cost me $97.87 to pay.

In fido apps, it stated that I only used 1.3GB from total 4GB quota of BYOP Plan that I registered.

Please explain the $97 charge, and I need the detail usage and billing because I doesn't show in Fido Apps. THANKS



Former Moderator
Former Moderator

Hey @Paupin


Thank you for reaching out to us about your situation. To be able to discuss this with you, you will need to contact us here or we can send you a private message here on the community.