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My Voicemail is gone

I'm a Participant Level 1
I'm a Participant Level 1

I use to have VM service but now it's gone. I haven't change my plan, can anyone tell the reason? If I call fido to ask, are they going to charge me the $10 fee?



Hey @cecel and welcome to the Community.


Normally, voicemails are included in plans or in your value pack. If you didn't change your plan, you definitely shouldn't lose your voicemail. I simply have a few questions for you to better assist you:


1.Are you getting an error message when you try to use your voicemail?


2. When did your voicemail stop working exactly?


Also, you wouldn't be charged the $10 Account Handling Fee in this situation. The fee is only charged for a short list of specific transactions that can be completed easier and faster through our Self-Servicing systems. You can view the full list here