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My Fido Account App

I'm a contributor level 2
I'm a contributor level 2

Saturday September 19th, 2020


Hello, ever since last night My Fido Account App will show a "Pop Up" that reads 

Sorry We've Hit A Snag

when I want to use my 5 extra hours of data

I try to see my Data Bytes History but it is blank 

ARE YOU DOING MAINTENANCE?? If so, then great 

I tried clearing my cache and uninstalling then installing the app but nothing works

I do have screen shots of the issues.

Click here
Click here

Former Moderator
Former Moderator

Hey @shanti6985


I'm sorry to read you're having trouble with your app. Can you please confirm what type of phone you're using and if you're on the latest version of the app?