My Fido Account App

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

My Fido Account App

Saturday September 19th, 2020

 

Hello, ever since last night My Fido Account App will show a "Pop Up" that reads 

Sorry We've Hit A Snag

when I want to use my 5 extra hours of data

I try to see my Data Bytes History but it is blank 

ARE YOU DOING MAINTENANCE?? If so, then great 

I tried clearing my cache and uninstalling then installing the app but nothing works

I do have screen shots of the issues.

Click here
Click here
 
Flag this to a Moderator
Message 1 of 2
73 Views
Highlighted
Moderator
Moderator

Re: My Fido Account App

Hey @shanti6985

 

I'm sorry to read you're having trouble with your app. Can you please confirm what type of phone you're using and if you're on the latest version of the app?



Flag this to a Moderator
Message 2 of 2
57 Views