I have got a problem when I tried to pay for the services. I logged in Fido.ca "my account", chose to pay with Interac online, completed operation, and got the Error message! What's interesting, money was withdrawn from my bank acount, but Fido account was not credited. How can I have my account credited properly?
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No, it is not Prepaid.
I used to pay for my phone using Interac Online because the payment appears on the account instantly.
Today after I clicked Submit (or Pay, doesn't matter) I got an error message. That means, that something went wrong.
Payment was made on February 27, 2016 9:04 AM (PST) using RBC debit card
OK, then why has my last payment been successful? At that time (February 6) I immediately got payment confirmation number and confirmation e-mail. Today I got only error message.
In my opinion, when one sees an error message then something wrong.
It never happened before - my payment was always successful regardless of week day or week-end.
And you haven't even asked (via private messages) my account and/or phone number I got the problem with. That makes me think that you haven't started to investigate the problem...