Mistake with data usage

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I'm a Participant Level 1
I'm a Participant Level 1

Mistake with data usage

Hi I barely used my data today but it says I used over my monthly 8gb/month. It is only 7 days into my cycle. Last month I only used under 3gb for the 30days. Does anyone know if this is a Fido error ? Happened to anyone?

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Re: Mistake with data usage

Hey @Khaly_d! Thanks for contributing your first post. Smiley

 

We'd have to check your account in order to confirm your data usage to date. You would need to contact us here for that or ask us to send you a PM from the community.

 

If you have an Android phone, however, you can see your usage broken down by applications for the month in your settings. This will give you a good idea of which app is using what. You may have to adjust the billing cycle date to match the one you have with us, as that's not set to match it automatically.

 

Let us know here if you have any updates on your situation for the community.



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