Misinformation

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I'm a Participant Level 2
I'm a Participant Level 2

Misinformation

My whole family was with fido so i decided to go with fido as well. At vaughn mills mall location i bought a package, 8 GB-$65 with a two year contract. However, on my first bill there was more than $80 charge and it turned out to the fido guy just added a promotional price just for two weeks just to sell the plan. I was extremely disappointed. When i called Fido customer service they said they gave me another package for $ 75 that i had to pay for two years as i was on a contract. It’s really unfair. I want to stay with fido but unfortunately my experience unpleasant and thus i am hesitating to stay with Fido. 

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Re: Misinformation

Hey @donaksp,

 

That's certainly not the experience we aim to provide and we'd be really sad to see you go!

 

I'll send you a PM to take a closer look at your account and services and revise your options. 

 

In the future, if you have account related questions, you can reach out here.

 

Keep an eye on your inbox, talk soon.

 



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