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Live Chat Not working?

I'm a participant level 1
I'm a participant level 1

I tried to use the live chat today and the following message appeared in the window.  Anyone also experienced the same?  


"We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent."


Former Moderator
Former Moderator

Hey @dansiu


Everything looks good on our side. Did you get in touch with a Live Chat agent? Is it the same situation now?

You can also try with a different browser to see if you get the same result.


Note that the Live Chat business hours are:

Weekdays 8am to 12am E.T.

Weekends 9am to 8pm E.T.


You can also select any of our other options to contact us here. (Get in touch section)

Hope this helps! 🙂