Line interruption

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I'm a Contributor Level 2
I'm a Contributor Level 2

Line interruption

Hi

 

Is fido line down? I have two lines both of them giving the same problem. If I call someone the max I can talk is 30 seconds.

Is there any problem with fido's line?

 

**Edited to add tags and labels**

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Moderator
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Re: Line interruption

Hey @SHK7

 

That's odd! If you restart the devices completely, does it persist?

 

If yes, we'll need a bit more info Smiley

 

Does this happen everywhere or only in certain areas? To every number?



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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: Line interruption

It is still happening. Yesterday my wife was trying to talk in the states in the morning and I was trying call her from a different spot too. 

Can you please check?

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Former Moderator
Former Moderator

Re: Line interruption

Thanks for the details @SHK7

Was your wife in the states or was she calling from Canada to the states?

Can you also tell me if this happens when inside or outside as well?



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Re: Line interruption

Hello @SHK7,

 

Did you recently installed any new apps? If you did can you try uninstalling it and see if the problem goes away.



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I'm a Contributor Level 2
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Re: Line interruption

No she was trying to call through raza.com phone number to states. She is in canada. And yes it happens inside and outside.

 

No i did not install any new apps. So I don't think that's the problem. 

 

Can you please do me a favor and reset my lines. Sometimes that helps. Thanks.

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Re: Line interruption

Hey @SHK7!

 

As Raza.com is not a Fido app, it's not something we can provide support on.

 

If the calls are made through the Fido network, do they go through?

 

 



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Re: Line interruption

Hey @SHK7!

 

We never heard back, was this resolved?

 

Let us know, the info can be helpful to others here on the Community! Wink

 



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