Line interruption

Line interruption

Line interruption

I'm a Contributor Level 2

Line interruption



Is fido line down? I have two lines both of them giving the same problem. If I call someone the max I can talk is 30 seconds.

Is there any problem with fido's line?


**Edited to add tags and labels**


Hey @SHK7


That's odd! If you restart the devices completely, does it persist?


If yes, we'll need a bit more info Smiley


Does this happen everywhere or only in certain areas? To every number?

I'm a Contributor Level 2

It is still happening. Yesterday my wife was trying to talk in the states in the morning and I was trying call her from a different spot too. 

Can you please check?

Hello @SHK7,


Did you recently installed any new apps? If you did can you try uninstalling it and see if the problem goes away.

Former Moderator

Thanks for the details @SHK7

Was your wife in the states or was she calling from Canada to the states?

Can you also tell me if this happens when inside or outside as well?

I'm a Contributor Level 2

No she was trying to call through phone number to states. She is in canada. And yes it happens inside and outside.


No i did not install any new apps. So I don't think that's the problem. 


Can you please do me a favor and reset my lines. Sometimes that helps. Thanks.

Hey @SHK7!


As is not a Fido app, it's not something we can provide support on.


If the calls are made through the Fido network, do they go through?



Hey @SHK7!


We never heard back, was this resolved?


Let us know, the info can be helpful to others here on the Community! Wink