Line interruption

Line interruption

Line interruption

SHK7
I'm a Contributor Level 2

Line interruption

Hi

 

Is fido line down? I have two lines both of them giving the same problem. If I call someone the max I can talk is 30 seconds.

Is there any problem with fido's line?

 

**Edited to add tags and labels**

7 REPLIES 7
FidoCharles
Moderator

Hey @SHK7

 

That's odd! If you restart the devices completely, does it persist?

 

If yes, we'll need a bit more info Smiley

 

Does this happen everywhere or only in certain areas? To every number?



SHK7
I'm a Contributor Level 2

It is still happening. Yesterday my wife was trying to talk in the states in the morning and I was trying call her from a different spot too. 

Can you please check?

Hello @SHK7,

 

Did you recently installed any new apps? If you did can you try uninstalling it and see if the problem goes away.



FidoAlyson
Former Moderator

Thanks for the details @SHK7

Was your wife in the states or was she calling from Canada to the states?

Can you also tell me if this happens when inside or outside as well?



SHK7
I'm a Contributor Level 2

No she was trying to call through raza.com phone number to states. She is in canada. And yes it happens inside and outside.

 

No i did not install any new apps. So I don't think that's the problem. 

 

Can you please do me a favor and reset my lines. Sometimes that helps. Thanks.

Hey @SHK7!

 

As Raza.com is not a Fido app, it's not something we can provide support on.

 

If the calls are made through the Fido network, do they go through?

 

 



Hey @SHK7!

 

We never heard back, was this resolved?

 

Let us know, the info can be helpful to others here on the Community! Wink