Line interruption

[SHK7]

Hi

Is fido line down? I have two lines both of them giving the same problem. If I call someone the max I can talk is 30 seconds.

Is there any problem with fido's line?

**Edited to add tags and labels**

[FidoCharles]

Hey @SHK7

That's odd! If you restart the devices completely, does it persist?

If yes, we'll need a bit more info

Does this happen everywhere or only in certain areas? To every number?

[SHK7]

It is still happening. Yesterday my wife was trying to talk in the states in the morning and I was trying call her from a different spot too. 

Can you please check?

[KAPABLE-K]

Hello @SHK7,

Did you recently installed any new apps? If you did can you try uninstalling it and see if the problem goes away.

[FidoAlyson]

Thanks for the details @SHK7

Was your wife in the states or was she calling from Canada to the states?

Can you also tell me if this happens when inside or outside as well?

[SHK7]

No she was trying to call through raza.com phone number to states. She is in canada. And yes it happens inside and outside.

No i did not install any new apps. So I don't think that's the problem. 

Can you please do me a favor and reset my lines. Sometimes that helps. Thanks.

[FidoNick]

Hey @SHK7!

As Raza.com is not a Fido app, it's not something we can provide support on.

If the calls are made through the Fido network, do they go through?

[FidoNick]

Hey @SHK7!

We never heard back, was this resolved?

Let us know, the info can be helpful to others here on the Community!