Likewise wants proof of usage with IMEI

[Preet10]

U lost my phone and filed claim with likewize. They want proof of usage with device imei on it. I called Fido and rep told me that's not possible and I should send them my bills showing usage. I did that. They declined it and want something with imei number on it. Plz help.

[Original_Lucy]

Hi @Preet10 , sorry you're struggling with getting your device claim covered. Here are various ways to contact Fido's customer support. You could also consider contacting fidosolutions on Twitter (X) by dm and request assistance by private messaging