Lied about the 5gb data plan

[NguyenM10]

2 months ago my contract finally ended. I wanted to upgrade my phone and my data as well. 1gb wasn't doing it for me. I decided to ask if I could get any special offers anything thay can give me more than just 1gb with my previous plan. She told me it was not possible, I had to upgrade my plan in order to get more data. She suggested me the 55$plan which was 4gb. I was interested. Then I was asked if I wanted to make a new contract as well as getting a new phone (the samsung galaxy A8 2018). Of course I would take it. Then she told me that she would add another 1gb for being a loyal customer. I was really satisfied by this new plan. Until I noticed I was lied to and paid for only 1gb more than my previous one. I am so disappointed and frustrated.

[FidoPamela]

Hey @NguyenM10

Welcome to the Community  

That's sure not the kind of experience we want you to have. 

I will be happy to take a look at your account to check out the details with you. I'll send you a PM in just a moment. 

Chat soon!